Contact

One address for everything

The service is operated as Astrina at https://astrina.io. We have one contact address, and it is used for every kind of request:

support@astrina.io

There are no separate per-department mailboxes. Write to that address and describe what you need. It covers:

Product support and general questions.
Billing questions — plans, balance top-ups and payments.
Privacy and data protection requests, including requests to access or delete your data.
Account deletion. There is no self-service account deletion in the panel today, so deletion is done on request by email.
Security vulnerability reports.
Press and partnership enquiries.

No telephone support

We do not offer telephone support and we do not publish a phone number. Email is the only channel.

Response times

We do not publish a service level agreement and we do not promise a response time. An SLA exists only under a separately concluded individual contract. We read every message sent to support@astrina.io.

Reporting a security issue

Send vulnerability reports to support@astrina.io with enough detail to reproduce the issue. Please do not access, modify or retain other people's data while testing.

We do not run a bug bounty programme, so we cannot offer a reward for a report. Our Security page describes the measures that are actually in place today, and the ones that are not.

Service status

For the current state of the service, see the Status page before writing in about an outage.

Email you may receive from us

Automated email from the service — for example email verification and password resets — is sent from noreply@astrina.io by our own mail server. For anything that needs a person to read it, write to support@astrina.io.

Company details

We do not publish a legal entity name, a company registration number or a postal address on this site. If you need details for a formal request or a contract, ask by email.

Privacy — what data we store and why.
Retention — how long we keep it.
Subprocessors — who else processes data for us.
Security — the measures we have, and the ones we do not.
Terms and Acceptable Use Policy.
Status and Changelog.